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90% recommendation, based on survey until 10/17/2024 with 780 real users.

USA | TN | DAVIDSON COUNTY | NASHVILLE | 37243 :STATE OF TENNESSEE DEPARTMENT OF GENERAL SERVICES - TN

Voluntary, Fully Insured Dental Health Maintenance Organization Prepaid Provider Dental Insurance Program UPDATED

(. . . ) system for managing inbound calls, provided that the caller always has the ability to leave the IVR system and wait in the queue in order to speak directly with a livevoice call center staff member rather than continuing through additional prompts.
, prior experience, training, certifications, resources, program and quality management systems, etc.
Documents

USA | TN | DAVIDSON COUNTY | NASHVILLE | 37243-11 :DEPARTMENT OF TRANSPORTATION-TN

10/17/2024

(. . . ) system for managing inbound calls, provided that the caller always has the ability to leave the IVR system and wait in the queue in order to speak directly with a livevoice call center staff member rather than continuing through additional prompts.
, prior experience, training, certifications, resources, program and quality management systems, etc.
Documents

DEPT OF DEFENSE- DEPT OF THE AIR FORCE

Automated Kiosk Software Maintenance - NOTICE OF INTENT The 502d Contracting Squadron, Joint Base San Antonio- Randolph ( JBSA- Randolph), TX intends to award a sole- source purchase order with Base year plus two option years to Frontier Vision Technologies

Support tasks include cloud queue management and messaging, and live online helpdesk support.
Documents

USA | DC | DISTRICT OF COLUMBIA COUNTY | WASHINGTON:HEALTH AND HUMAN SERVICES, DEPARTMENT OF- NATIONAL INSTITUTES OF HEALTH- NATIONAL INSTITUTES OF HEALTH NLM

Interlibrary Loan Service - This Sources Sought Notice is for information and planning purposes only and shall not be construed as a solicitation or as an obligation on the part of the National Library of Medicine ( NLM). The purpose of this Sources Sought No

(. . . ) The contractor shall provide interlibrary loan services by performing, at minimum, the following tasks: monitoring requests queues; understanding and working with bibliographical information pertinent to requests; retrieving and scanning materials t (. . . )
(. . . ) or teaming is anticipated to deliver technical capability, organizations should address the administrative and management structure of such arrangements; and - Past Performance for a Federal agency of a similar requirement in terms of c (. . . )
Documents

USA | AR | PULASKI COUNTY | LITTLE ROCK | 72203 :DHS - DEPARTMENT OF HUMAN SERVICES - AR

Eligibility Support Services

The eligibility specialists will process tasks in all the specified Queues.
(. . . ) Disabled Medicaid CBT ComputerBased Training CHIP Childrens Health Insurance Program FTE Full Time Employee KMS Knowledge Management System MAGI Modified Adjusted Gross Income QC Quality Control SNAP Supplemental Nutrition Assistance Program TANF (. . . )
Documents

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See also

•

Queue

Analytics

Biddings - Procurement Opportunities

•

Queue

Forecasting

Biddings - Procurement Opportunities

•

Queue

Monitoring

Biddings - Procurement Opportunities

•

Queue

Optimization

Biddings - Procurement Opportunities

•

Queue

Reporting

Biddings - Procurement Opportunities

•

Virtual

Queue

Biddings - Procurement Opportunities

•

Reception

Biddings - Procurement Opportunities

Reviews from real users

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